Payment policy is due in full upon registering. Your entry to the event will not
be guaranteed until payment has been received. All discounts will be applied
to the Main Conference Only fee (excluding add-ons), cannot be combined
with any other offer, and must be paid in full at time of order. Group discounts
available to individuals employed by the same organisation.


You must notify us by email at least 48 hours in advance if you wish to send a
substitute participant. Delegates may not “share” a pass between multiple
attendees without prior authorization. If you are unable to find a substitute,
please notify nielsonsmith in writing no later than 10 days prior to the conference
date and a credit voucher will be issued to you for the full amount paid,
redeemable against any other nielsonsmith conference. If you prefer, you may
request a refund of fees paid less a 25% service charge (refunds only provided for cancelations received 30 days prior to the event date).

No credits or refunds will be given for cancellations received after 10 days prior to the conference
date. nielsonsmith reserves the right to cancel any conference for any reason
and will not be responsible for airfare, hotel or any other costs incurred by
attendees. No liability is assumed by nielsonsmith for changes in program
date, content, speakers or venue.

By attending the conference you agree to share your business details (name, job title, company name, telephone number and email address) with other conference participants. You give us permission to use your company name/logo on the list of conference participants.